A five-year-old boy travelling in an Uber was assaulted by the driver after the trip ended, and had his iPad stolen, his mother claims.
Anna Jobsz, from Auckland, took to social media to share information about the shocking incident.
Watch the related video above.
“My five-year-old son was just assaulted by an Uber driver,” she wrote.
“When we got out of the car the driver got out, followed us and pushed my son hard and stole his iPad.
“He ran back to his car and sped away.
“We are both very shaken. I’m hoping the police will catch him.”
In a later update on social media, Anna said the iPad had been dumped near her home in St Mary’s Bay.
Both Uber and the police were notified, and the driver is reportedly being prosecuted for theft and assault of a child.
Ms Jobsz said her son had only cried for a few minutes but had anxiety about “being shoved and mugged by a big scary man”.
She also said she had cried for an hour after the incident occurred, and wanted to share what had happened so other parents would be cautious when travelling in rideshares.
Uber takes action
Uber has allegedly suspended the driver’s licence to drive for Uber until the matter is resolved by police.
An Uber spokeswoman told Stuff: “Without commenting on the specifics of this incident, it is our practice when we receive reports to remove the driver-partner’s access to the app while the matter is looked into.”
More on 7NEWS.com.au
“Our 24/7 support team monitors the feedback of trips and takes appropriate actions depending on the severity of the incident.
“We also have a team of former law enforcement professionals who are on call to work with police at any time, respond to urgent issues and help assist during an investigation.”
What Uber support?
Ms Jobsz has since commented on her Facebook page saying she hasn’t made any statements to the media as her son’s wellbeing is her uttermost importance at the moment.
She writes that her son has “anxiety about being shoved and mugged by a big scary man”.
“I do have an issue with Uber blatantly lying that they are available for issues and to ‘call the 24/7 support team’,” Jobsz wrote in a public post on her Facebook page.
“There is no phone number for people to call Uber when something bad happens.”
Speaking with 7NEWS.com.au, Ms Jobsz further clarified the problems she has with Uber’s response to the alleged incident.
‘If they really had a number to call I could have stopped that driver picking up his next fare.’
“The biggest issue for me is that Uber says they have a 24-hour number to call but they don’t. The number they have only works for drivers with a passcode,” Jobsz said.
“It took over 3.5 hours to get a response through their online form.
“If they really had a number to call I could have stopped that driver picking up his next fare.”
Ms Jobsz wants Uber to offer further clarification on the 24/7 support system that is offered to customers, how this works and what customers need to do if something like this happened again.